At Amarate Jewels, your satisfaction is our priority. We have made returns and exchanges simple and hassle-free:
1. Shipping Policy
- Delivery Timeline: Standard delivery within 7 to 10 business days. Rare delays may occur due to unforeseen issues with our delivery partners.
- Made-to-Order Jewellery: Creating your perfect piece takes time and craftsmanship. For personalized, made-to-order, and customized jewellery, the manufacturing process typically takes anywhere from 7 to 45 days, depending on the complexity of the design. We appreciate your patience as we carefully craft your one-of-a-kind jewellery.
- Free Shipping: Available on all orders above the limit specified in the website at the time of check-out. Shipping charge, as specified at the time of placement of order, shall apply, for the orders within the limit specified therein.
- Logistics & Delivery: Delivery timelines are subject to courier company and post office norms. In the rare occasion of an order missing its timeline, Amarate Jewels will coordinate with our shipping partners to ensure delivery or initiate a resolution for undelivered products.
- Delivery Address: Delivery of all orders will be made to the address provided by the buyer. Delivery updates will be confirmed via your registered email ID or phone number.
2. Return Policy
- Due to the delicate nature and hygiene standards of jewellery, orders are not eligible for returns, refunds, or exchanges for reasons such as "change of mind" or sizing errors.
- Returns are strictly limited to Defective or Damaged Products, as explicitly detailed under Section 4 below. Please refer to our product specifications and size guides carefully before placing your order.
3. Promotional, Campaign & Offer Products
- No Returns on Sale Items: Exchange and returns are strictly not available for offer products, clearance sales, or items purchased using coupon codes or during campaign periods.
- Campaign Terms: Discounts are applied at checkout as per applicable terms. Campaign offers cannot be combined with any other ongoing promotions or coupon codes.
- Campaign Validity: All offers are valid only for the duration of the campaign, as communicated on official channels. Limited stock applies—once sold out, products may not be restocked under the same offer.
- Right to Modify: Amarate Jewels reserves the right to modify, extend, or withdraw any campaign at any time without prior notice.
- Order Processing: Order processing and delivery timelines may be slightly longer due to high order volumes during major promotional campaigns.
4. Defective or Damaged Products
If your order arrives damaged, incomplete, incorrect, or if you receive an empty parcel, here is the mandatory protocol:
- Reporting Timeline: You must notify us within 48 hours of delivery.
- Mandatory Unpacking Video: To claim a return or replacement, you must provide a single, continuous, unedited unpacking video.
- The video must clearly show the shipping label and the intact, completely sealed outer courier package before opening.
- The video must show the actual opening of the package and the clear damage/defect to the product in one single, uncut shot.
- This video must be shared via WhatsApp or Email within 48 hours of delivery.
- If the video file size is too large for WhatsApp or Email, the customer must upload it to a secure cloud drive (Google Drive/Dropbox) and share access with contact@amaratejewels.com within the same 48-hour window.
- Claims submitted without a valid, uncut unpacking video or reported after 48 hours will be strictly rejected.
- Verification: Our team will evaluate the video details to process your replacement or return quickly.
- Natural tarnishing/oxidation of silver is not considered a manufacturing defect and is not eligible for return
5. Repairs & Repolishing
- We believe your jewellery should always look its best. We proudly offer repair and repolishing services:
- Repairs: Free for the first 30 days from the date of successful delivery tracking status. A nominal fee applies afterward.
- Repolishing: Free within the first 30 days from the date of successful delivery tracking status. A nominal fee applies after 30 days.
- For all free or paid repair/repolishing services, reverse logistics (shipping) charges to and from our Chennai facility must be borne entirely by the customer. Where requested, Amarate Jewels can facilitate a secure reverse pickup through our logistics partners at the customer's expense, subject to partner courier transit insurance limits.
- Customer-Initiated Shipping: If the customer independently arranges the shipping of a product to our Chennai facility for service, the responsibility for safe transit, secure packaging, and tracking rests entirely with the customer. We strongly advise using a reliable tracked courier service and opting for transit insurance equal to the item's value. Amarate Jewels is not liable for items lost, stolen, or damaged during customer-initiated inbound transit.
- Amarate Jewels Arranged Reverse Pickup: Where feasible, Amarate Jewels can arrange a reverse pickup through our authorized logistics partners (e.g., Shiprocket) at the customer's request and expense. For such shipments, the package will be covered under transit insurance provided by our logistics partner up to the declared value of the item. In the rare event of transit loss or damage during an Amarate-arranged pickup, our liability is strictly limited to the compensation amount successfully recovered from the logistics partner's insurance claim.
6. Price Variation
- Product prices may vary, without prior notice, based on changes in the market conditions, including fluctuations in silver rates.
7. Cancellation Policy
- Orders cannot be cancelled once they have entered the shipping and logistics process.
8. Contact Us
- We’re here to help with any questions or concerns:
- WhatsApp Support: Reach us at +91 73977 71673
- Customer Care Email: Drop us a message at contact@amaratejewels.com